During the warranty time,customer will enjoy Longen power or local authorized distributor's good service and maintenance.
Specific maintenance period is as follows:
Genset warranty time based on the delivery time and running time.
Longen Power provide warranty time in the following table,special terms could be settled in the contract.
Product warranty time：
Wearing parts warranty time：
During warranty time, generator is used in correct way by customer, if there are malfunctions occur in engine/alternator. Longen Power or local authorized distributor will be in charge of free check and repairing. Broken parts will be replaced by brand new spare parts ,further more generator will be debugged well。
All spare parts and labor cost will be paid by Longen Power or local authorized distributor during warranty time. Customer will not take on any charges.
Longen Power or local authorized distributor should response customers' claims within 24 hours and provide the relative service.
Damages occur in customer's transportation.
Damages occur from customer's incorrect operation.
Damages occur from customer's self-repairing during warranty time.
Damages occur in war, earthquake, hurrican,flood,etc force majeure.
Customer could not provide the warranty card or purchasing evidence.